Due to the nature of our products, please read our refund policy carefully before placing an order.
Returns
Due to the nature of chocolate and handmade products, we do not accept returns once an order has been delivered.
Damaged, Defective, or Incorrect Items
If you receive an item that is incorrect or defective due to our error, please contact us within
48 hours of delivery at:
Please include:
- Your order number
- Clear photos of the product and original packaging
Once reviewed and approved, we may offer a replacement or a refund, at our discretion.
Shipping-Related Issues
We are not responsible for issues caused during shipping, including but not limited to:
- Carrier delays
- Weather conditions
- Melted or softened chocolate
- Damage caused during transit
Once an order has been handed over to the shipping carrier, the shipment becomes the responsibility of the courier.
Refund Processing
Approved refunds will be processed to the original payment method within
5–10 business days, depending on your bank or payment provider.
Final Sale:
By placing an order with La Patisserie Amelie, the customer acknowledges and accepts the risks associated with shipping chocolate products.
By placing an order with La Patisserie Amelie, the customer acknowledges and accepts the risks associated with shipping chocolate products.